Purchase, Return & Refund Policy

This policy describes the purchase conditions for SecondLook (“we,” “us,” “our”) when you buy a home inspection second-opinion report through secondlook.homes. It is provided for transparency and to meet disclosure requirements for our business, including listings on Google. Our Terms of Use and Privacy Policy also apply.

1. What you are purchasing

SecondLook sells a digital, per-report service. Each purchase grants one credit to generate one AI-assisted second-opinion report from an official home inspection PDF you upload. The deliverable is provided online in your account (view in the browser and download as a PDF). There are no physical goods and no subscription required unless we explicitly offer one in the future.

SecondLook provides an independent review and negotiation guidance. It complements, but does not replace, a licensed inspection, appraisal, or contractor estimate.

2. Pricing and introductory offer

Introductory pricing (limited time): For a limited time, save 40% and pay just $29.99 per report. Standard pricing of $49.98 per report will apply after the introductory period ends.

Applicable sales tax may be added at checkout (for example, Texas addresses are charged 8.25% state sales tax where required). The total amount shown at checkout is the amount you authorize us to charge.

We may change prices at any time. The price displayed at checkout for your transaction is the price that applies to that purchase.

3. Payment

Payments are processed securely by Stripe. We accept payment methods Stripe makes available at checkout (typically major credit and debit cards). We do not store your full card number on our servers.

By completing checkout, you authorize us (through Stripe) to charge the total displayed for one report credit. A credit is consumed when you successfully create and start processing a new report, as described in the Service.

4. Delivery

Delivery is electronic and immediate after you upload your inspection PDF and our system completes analysis (usually within a few minutes). You access your report by signing in to your account. We may also email you when your report is ready, if email delivery is enabled for your account.

You are responsible for providing a valid email address and for downloading or saving your report if you need a permanent copy. Report access may depend on your account remaining active and our data retention practices described in our Privacy Policy.

5. Return policy

Because SecondLook provides a custom digital service that begins processing as soon as you submit your inspection PDF, we do not accept “returns” in the sense of sending back physical merchandise. Once analysis has started or completed, the service has been delivered.

If you have not yet started report generation for a paid credit (you paid but have not uploaded a PDF or triggered processing), contact us within 14 days of purchase and we will work with you on a one-time credit adjustment or refund at our discretion.

6. Refund policy

We want you to have a fair experience. Refunds may be approved when:

• You were charged but could not access the Service due to a technical failure on our side that we cannot resolve within a reasonable time.
• You were charged twice for the same report credit (duplicate transaction).
• Our system failed to produce any report after you uploaded a valid inspection PDF and processing reached an error state not caused by your file (for example, corrupt or non-PDF uploads are not eligible).
• You purchased a credit but never started report generation, as described in Section 5, within 14 days of purchase.

Refunds are generally not available when:

• A report was successfully generated and made available to you, even if you disagree with the AI analysis or cost estimates.
• You uploaded the wrong file, an incomplete inspection, or content you did not have rights to use.
• You simply changed your mind after receiving a completed report.

Approved refunds are issued to the original payment method through Stripe when possible. Please allow 5–10 business days for your bank or card issuer to post the credit.

7. How to request a refund or billing help

Email info@secondlook.homes with:

• The email address on your SecondLook account
• Date and approximate amount of the charge
• A brief description of the issue

We will respond within a few business days. Please contact us before initiating a chargeback so we can investigate; unwarranted chargebacks may result in account closure.

8. Cancellations

You may close your account at any time by contacting us. Closing an account does not automatically refund unused report credits unless a refund is approved under this policy.

9. Contact

SecondLook
Questions about purchases, returns, or refunds: info@secondlook.homes
Website: secondlook.homes